JOB TYPE: Permanent, Full-time
BARGAINING UNIT: None
LOCATION: Franklin County, Hampton, Iowa
HOURLY RATE: $19.23 - $24.04, will consider experience
Franklin County is seeking a full-time IT Technician to provide technology expertise and outstanding customer service that supports individual users while driving deployment of new technology solutions, and collaborating with staff, external partners, and the public to ensure maximum use of technology to support our mission of serving and enhancing our residents’ quality of life.
PRIMARY RESPONSIBILITIES:
You will act as a technology resource for all County departments by overseeing and supporting personal computer support functions including coordinating warranty services and third party maintenance to ensure problems are fixed properly and timely. You enjoy working independently and can demonstrate initiative by managing resources, implementing and maintaining strategic computing hardware maintenance procedures, coordinating installation of hardware and software, and implementing procedure changes. You exercise sound judgment in response to shifting priorities and are able to balance ongoing and routine tasks and projects with support needs from colleagues.
You are passionate about technology and possess solid technical skills, integrity, and a passion for excellence. Your customer services skills will allow you to be an effective helpdesk for all staff, providing proactive support, careful troubleshooting, and effective training. Importantly, you have a desire to contribute to your community through your work.
QUALIFICATIONS:
Working knowledge of Windows OS and server environments, firewalls and Microsoft SQL, Microsoft Cloud applications, operating and managing computer LANs, WANs including wireless, AS400, DNS, and DHCP. Experience in operating, maintaining, and troubleshooting computer hardware and software. Ability to do basic repairs and cleaning of computers and equipment. Acceptance of position is contingent on passing of post-offer physical, drug screen, and criminal background check.
EXPERIENCE: High school diploma or G.E.D required. At least 6 months of experience directly related to duties specified. Valid Iowa driver’s license required.
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Job applications and resume can be emailed to Gabe Johanns, IT Director at gjohanns@co.franklin.ia.us or mailed to the Franklin County Courthouse, PO Box 26, Hampton, Iowa 50441.
JOB APPLICATION MUST ACCOMPANY RESUME AND WILL BE ACCEPTED UNTIL 4:00 PM on MARCH 3, 2023.